GDPR | Vet2cat

GENERAL DATA PROTECTION REGULATIONS

Your personal information and what we do with it:

You, the client, are the data subject. Animals are not subject to GDPR.

Vet2Cat will collect personal data from you upon registering as a client; this includes

your title,
name(s),
surname,
address,
e-mail address(es),
telephone number(s),
payment information
pet insurance information

We will not routinely collect sensitive personal data, unless you specifically inform us about a health condition which you feel may affect the way in which Vet2Cat provides its service to you.

Vet2Cat also has a Facebook page and a website which you may use to supply personal data for the purpose of entering a competition or for contacting us.

Vet2Cat may also partake in promotional activity such as fayres and markets, where members of the public are invited to submit personal data as above for the purpose of further marketing and communication.

What is your data used for?

to be able to provide the veterinary service to you
to legally keep clinical records of veterinary treatment of your pets
to log microchips of cats registered to you
to inform you about special offers, other marketing areas, and communications such as newsletters or useful information about cat care
to remind you about your cat’s vaccinations, appointments booked, or other treatments due
to respond to any queries
to notify you of any changes to our services
to record any complaints and communications made about the complaint
to process payments
to process insurance claims
to contact you about your pet, your account or credit
to organise referrals to specialist veterinary centres
to organise transfer of care of your cat to one of our associate practices or an emergency clinic
to submit laboratory samples from your cat(s)
to manage and process health plans, if appropriate
to understand your needs and listen to your feedback via market research/analysis, customer polls and surveys
to prevent or detect fraud -to do this, we may need to disclose information to assist legal or debt recovery processes
to report prescription misuse if this is suspected
to assist with any other unlawful activity

We may share your personal data with

external laboratories in order to process samples
referral practices if referral to a specialist is required
our associate practices if we are transferring the care of your pet to them
emergency clinics if we are transferring the care of your pet to them
other practices with your consent, if you wish to transfer to them
ProVet Cloud, our practice management system, to store all applicable clinical information
Mailchimp – for email campaigns
any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights or apply our Terms and Conditions, or (iii) to protect your vital interests or those of any other person
a debt recovery company in order to retrieve monies owed for unpaid invoices

We will keep your data for only as long as it is required. The general advice from indemnity insurers for this period is seven years.

As the data subject you have your following rights:

the right to withdraw consent to the processing of his/her data,
the right to access the data,
the right to rectification or erasure,
the right to data portability and the right to restrict processing
the right to lodge a complaint with the Information Commissioner’s Office

Please contact us at info@vet2cat.co.uk for GDPR enquiries.